BEST PRICE PROMISE TERMS & CONDITIONS
What is it?
The Best Price Promise is our guarantee that you will always find the best publicly available room rate on our website www.alphahotels.com.au
If you find cheaper overall price on another public channel, for the same hotel, type of room, with the same conditions and restrictions, and for the same date(s), at the same time, we will not only match that lower room price, we’ll give you an additional 10% discount off the total price of the booking, subject to the Best Price Promise Terms and Conditions.
How do you know if you have a valid claim for a Best Price Promise discount?
1. Is the competing offer on a publicly available channel
That is, the website or channel you are comparing against needs to be an offer available to the general public, not one that customers need to subscribe to or be a member of another organisation to access (eg Entertainment Card, Special negotiated rates etc)
The price comparison must also be made directly against the offers available on the Alpha Hotels website, to qualify for the Best Price Promise, and you must have a valid booking confirmation number from the Alpha Hotels website
2. Have you checked the Room type is the same?
Offers on the Alpha Hotel website vary in price according to the type of room being booked ( Deluxe Room, Junior Suite etc), the bedding in the room( King Bed, Queen bed, twin rooms), and the room aspects (special views, terraces etc) Please confirm that the Room type you are comparing against is a direct comparison for the same rate.
Our Best Price Promise applies to the identical room type, with the same bedding and the same aspect. For example, if you book a Deluxe Room with a King bed with a Garden view on an Alpha website, and are comparing it to a another public website, the comparable price must against the same room type with the same bedding and the same view.
3. Are the Rate/Price types and conditions the same?
Alpha Hotels offer several different Rate types to suit your needs. These include non-cancellable Advance Purchase Rates, Best Flexible Rates and all inclusive Package Rates. These Rate types have different conditions such as the flexibility to change, cancel and additional inclusions that effect the overall price.
The Best Price Promise applies when comparing exactly the same packages, conditions and inclusions with another channel. In order to assess if a claim is valid, these inclusions and conditions need to mirror each other.
4. Did you find a lower price on a “competing public Web site” at the same time as making your booking on the Alpha Hotels Booking Site?
A competing public website is a website that sells a hotel room for an Alpha Hotel, to the general public. It is not one you need to be a member of an organisation to access, or need to subscribe to in order to see. Offers on competing public websites must be publicly available, viewable and bookable on the Internet, at the same time that you make the booking on the Alpha Hotels Website. Please call the hotel in question at the time of making your booking to verify this.
5. Is that lower room price and lower total room cost for the same type of accommodation on the same date(s)?
Same type of accommodations includes the same hotel, the same type of room(s), same dates and length of stay, and same number of guests
How to Make a Best Price Promise Claim
If you answered Yes to all the above, you may have a valid Best Price Promise claim. We encourage you to complete an Online Claim Form claim. Additional Terms & Conditions are available.
Additional Terms & Conditions
Verification of Claims. All claims are subject to verification by Alpha Hotels. Alpha Hotels must be able to verify all elements of the claim and the required terms found on the competing website at the time the claim is processed and verify that both the room price and the total room cost at the time of verification are lower than those found on the Alpha website. Alpha does not accept screen shots of imagery of lower prices provided by guests due to the ease of modification or alteration of such imagery.
Changes to these Terms and the Guarantee. Alpha Hotels reserves the right to modify, restrict availability, or discontinue the Best Price Promise and to make changes to these Terms and Conditions, at any time, for any or no reason, and without prior notice or liability to you. The Alpha Hotels Best Price Promise conditions that are in effect at the time of your booking will determine your eligibility to make a claim.